DRAFT – to be reviewed by a lawyer. Everything in [...] still has to be confirmed or filled in.

Terms of Service – Call with Santa

Last updated: [November 11, 2026]

We've tried to keep these terms short and in plain English. There is no arbitration clause and no class-action waiver.

1. Who we are

Call with Santa is a service of Talentoso BV, a company registered in Belgium (company number 0680.423.029), Louizalaan 367, 1050 Brussels, Belgium. Contact: [hello@domain.com] · [US phone number].

These terms apply to every booking on [domain.com]. Please read them before you pay.

2. What you get

• The call. Santa phones your child for a conversation of about 3 to 5 minutes. Santa is an AI character: his voice and his answers are created in real time by artificial intelligence, based on what you tell us in the booking form. He is not a real person and not a recorded message. See About our AI Santa.
• When. You pick your time zone and a 15-minute window between 8 a.m. and 9 p.m. your local time, from [November 23] through [December 28, 2026]. Santa calls within that window (for example "between 5:00 and 5:15 p.m.") to the US mobile number you give us, from a US number.
• Pip the elf on the line (extra). At the end of the call Pip the elf, also an AI character, comes to the phone for a moment.
• Brothers and sisters. Each extra child gets their own call at their own time (at least 10 minutes apart) with a discount on the call. Extras are per child.
• Letter from Santa by mail (extra). We create a personal letter (one page, in color) from the details you give us and have it printed by our print partner and mailed to a US address. Order by [December 4, 2026]. Mail delivery can take [7–14] days and we can't guarantee an exact delivery date. [Ops: confirm print location (Switzerland) and transit time to the US.] If the letter doesn't arrive because the address you gave us was wrong, we can't resend it for free.
• Santa's Big Book. After paying you can add or change details about your child using the link in your confirmation email, until 1 hour before the call.

3. Prices and payment

• Prices are in US dollars. [Sales tax: prices do not include sales tax. Where we are required to collect it, it is added at checkout and shown before you pay. – Accountant to confirm per state.] There are no other fees.
• You pay in advance through our payment provider Stripe, with a credit or debit card in the name of the parent or guardian (or Apple Pay / Google Pay linked to such a card). [Prepaid and gift cards are not accepted, because the payment is also how you give parental consent – see section 4.]
• The contract is formed when your payment goes through; we then send you a confirmation email.

4. Who can book – parental consent

• Only a parent or legal guardian of the child may book. Our calls are with children under 13, so the US Children's Online Privacy Protection Act (COPPA) applies. Before you pay we show you our notice to parents. By paying with your card you give your verifiable parental consent for us to collect and use your child's information as described in our Privacy Policy. [If a grandparent or friend wants to give a call as a gift: lawyer/product to decide – e.g. a gift link that the parent completes and pays/consents to.]
• Before you pay, you also tick a box confirming that you understand Santa is an AI character.

5. Your phone number and consent to the call

• You confirm that the mobile number you give us is yours, or that you are authorized by its subscriber or regular user, and that you agree to receive the call you booked, made with an AI-generated (artificial) voice, at that number, plus one automatic retry and any call you reschedule.
• These calls are not marketing calls. We will never use the number for anything else, and we never sell it.
• [Reminder text messages are not offered in the US yet. If added later: separate opt-in, "Reply STOP to opt out", A2P 10DLC / toll-free registration.]
• You are responsible for giving a correct number and accurate details. We do not check the content in advance.

6. Changing, cancelling and refunds

• Change the time for free using the link in your confirmation email, up to 30 minutes before your window, up to 3 times, within the period in section 2 and while places are available.
• Cancel for a full refund up to 24 hours before your window: just email us. After that, you can still change the time but not cancel.
• Letter by mail: because each letter is personalized, it can't be refunded once it has gone to print. If you cancel the call before that, we refund the letter too.
• Refunds go back to the card you paid with, normally within [5–10] business days.

7. If the call doesn't work out

• If nobody answers or the call goes to voicemail, Santa hangs up without leaving a message (so the surprise isn't spoiled) and tries once more about 5 minutes later.
• If that doesn't work either, we email you a link to pick a new time for free (through [December 28, 2026]).
• If the number seems wrong (for example a typo), we send you a one-time link to fix it and pick a new time.
• If the call fails because of a problem on our side, or we can't find a new time together within the period, we refund the call in full.

8. What Santa will (and won't) say

• The conversation is generated by AI. Santa follows clear rules: he never promises a specific gift, never asks for personal information (last name, address, numbers), never brings up brands, stores or money himself, says nothing scary and is always kind. If a child is upset or says they don't feel safe, he comforts them, suggests talking to a grown-up they trust, and ends the call gently.
• AI can make mistakes or say something unexpected. We recommend that an adult stays nearby during the call.
• If an adult on the line sincerely asks what this is, Santa will honestly say it is an AI call booked through Call with Santa.
• The call is not recorded. See our Privacy Policy.
• Our voices, characters, pictures and sound clips are our own, made with AI. They don't imitate any real actor, movie or TV character, or brand. We're not affiliated with any TV show, store, mall or charity.

9. Fair use

Use the service only for your own child(ren). Don't enter hurtful, frightening, offensive or inappropriate information, and don't use the service to bully or deceive anyone. If you do, we may refuse or cancel the booking and refund you.

10. Our responsibility

We provide the service with reasonable care. Because the conversation is created live by AI, we can't guarantee every word will be exactly what you expect. To the extent the law allows, our total liability for any booking is limited to the amount you paid for it, and we are not responsible for problems with phone carriers or the mail, your own device, or incorrect details entered in the form. Nothing in these terms limits liability that cannot be limited under the law of your state, or your rights as a consumer.

11. Questions and disputes

Email [hello@domain.com]; we reply within 2 business days. Most issues are solved with a refund or a new call. If we can't solve it together:

• you can bring a claim in small claims court where you live, or in any other court with jurisdiction;
• you can contact your state attorney general's consumer protection office or the Federal Trade Commission (reportfraud.ftc.gov).

There is no mandatory arbitration and nothing in these terms stops you from joining a class action.

12. Governing law

These terms are governed by [the laws of the State of ___ / Belgium – lawyer to decide], without taking away any protection you have under the consumer-protection law of the state where you live.

13. Changes

We may update these terms. Your booking is governed by the version on the website when you paid.